RETAIL HOURS

WE ARE UNDER MANDATORY CLOSURE THRU APRIL 7TH DUE TO THE CORONA VIRUS.  WE WILL PROVIDE MORE INFO ON RETAIL DATES ONCE WE REOPEN!


WE ARE CURRENTLY TRAINING OUR RETAIL STAFF AND WILL BE POSTING OUR REGULAR RETAIL HOURS SOON!  



SERVICE HOURS

We are available for services 7 days a week by appointment only.  We do this to keep our environment tranquil and less chaotic.  You can book your appointment online or give us a call at (510) 268-9500.  Credit card is required to hold the appointment for all bookings.  We do not charge the card at the time of booking.

CANCELLATION AND NO SHOW POLICY

We are a small business that values our client's time and dedication to skin care. When you book, we make space for you and no one else. THIS is YOUR time!!!


We require 48 hours for cancellations so that we can fill the space we held for you.  


No show and same day cancellations will be charged for the full amount in services booked.

Less than 48 hours notification (with the exception of same day cancellations) will be charged 20% of the service booked.


We are not doing this to punish our clients, but we are a small business that depends on your business to stay in business! We would rather be charging you for a lovely service that you received! 


We do strictly enforce our policy to keep our business running. If this model does not work for you, we completely understand and it is possible to book same day appointments if you are uncertain about your schedule. We do ask that if you do book to please be understanding of why we charge and how important it is for us to enforce it.


Thank you for your consideration!

LATE ARRIVALS

We are located in a very busy and bustling neighborhood so parking can be difficult at times and we also understand traffic happens.  We would very much appreciate a courtesy call if you are going to be late to your appointment.  We may have a client booked after you and depending on how late you may be, we may need to reschedule your appointment.

Info

Send us an email!

Questions or Comments?

We are happy to answer any questions about our skin care products and services!  

Skin and Tonic

474 Santa Clara Avenue, Oakland, California 94610, United States

(510) 268-9500